Moment ruined

I have logged several complaints via email and Facebook - but guess what - NOTHING resolved.

A summary:

From: Riana Strydom Sent: 18 February 2019 11:08 AM To: 'Harolds Helper 8'; ********** Cc: ********** Subject: RE: [# ********** ] FW: Your order for delivery on 12 February 2 ********** 73458 Importance: High

This is the perfect way of showing any customer how serious you are about the disgraceful delivery and again

I have begged for assistance on 15 February

“PLEASE PLEASE PLEASE can this be looked into – Netflorist is there to help with creating memories not cause heartache”, I even provided the photos at 09:43

Our MOMENT was destroyed because of this and no one wants to own up to this -

@Ryan – I am copying you in as visibility of the poor service customers are receiving and I appeal that you intervene in this matter.

From: Riana Strydom Sent: 15 February 2019 02:40 PM To: 'Harolds Helper 8' Subject: RE: [# ********** ] FW: Your order for delivery on 12 February 2 ********** 73458 Importance: High

Kindly advise on acknowledgement of receipt of the photos,

I am highly disappointed that after all this, I still don’t get a response

PLEASE can someone get back to me,

From: Riana Strydom Sent: 15 February 2019 09:43 AM To: 'Harolds Helper 8' Subject: RE: [# ********** ] FW: Your order for delivery on 12 February 2 ********** 73458 Importance: High

Kindly find attached

From: Harolds Helper 8 ********** Sent: 15 February 2019 08:34 AM To: Riana Strydom Subject: Re: [# ********** ] FW: Your order for delivery on 12 February 2 ********** 73458

Good Day

Ticket: FW: Your order for delivery on 12 February 2 ********** 73458

I have arranged for the missing box of chocs to be delivered

Please can you send me pictures of the balloons in order for me to take this up

Apologies for the inconvenience

Thanks

Kind Regards, Claire Charles On Fri, 15 Feb at 8:12 AM , ************************wrote: To add insult to my injuries when I took the balloons out yesterday – it was damaged – the one balloon is taped with cellotape – and the other is flat, the bottles and the balloons was for my 4 year old twin boys – who I was not able to give it to them (the bottles were received undamaged) PLEASE PLEASE PLEASE can this be looked into – Netflorist is there to help with creating memories not cause heartache