Missing items in Netflorist order

Netflorist is deliberately *****ing from clients. They sell you items that they fully know upfront that they will not be delivering to your recipient. When under pressure for deliveries (e.g. Valentine's day) they make use of 3rd party couriers to deliver orders. But this means they only send the main gift (not the extras such as balloons/chocolates/wine/teddy you added to the order to make it special). You pay for these and expect it to arrive but it never will. Because Netflorist knowingly took your money and didn't send the supplementary gits to the 3rd party courier. And they only offer to refund you on the missing items if you complain (which few do because recipients are generally not aware what the gift giver bought/paid for). There is no option ro refund the whole order or have the missing items replaced or delivered. This is unprofessional and *********. I am shocked and very disappointed.