Missing items. Driver delivered incomplete and didn't bother to log missing items.

Hello.

Delivery was done at 10:57

The order was incomplete at the macaroons were not delivered.

I also note delivery reference is different from order reference.

I specifically selected and paid for early delivery to ensure that both gifts reach timeously.

I contacted the call centre now and was not given any positive help. I was told I need to wait for them to get a hold of the driver and someone will call me back.

I received a response call from Katlego regarding the incomplete order, failure to deliver both items on time. He said it was the drivers error that he didn't have the macaroons.. Are products and items not scanned when delivered? Does the driver not bother to confirm the order with what he is delivering? Surely this is a basic check that needs to be implemented.

Katlego advised that the best he can do is deliver tomorrow. I was under the impression that I tendered the extra fee for delivery before 1pm as it was selected on my order but apparently did not go through.

I expect feedback ASAP as an incomplete order is pointless and defeated the entire purpose of my delivery and my day plans.

I would understand if it was slightly different. Bit surely the driver needs to realise he is missing items and rectify it as opposed to delivering incomplete and going about the rest of his day.

I have used netflorist for years for corporate gifts and really shocked at the lack of basic common sense on your driver's part, lack of basic checks and balances for delivery and shockingly nonchalant approach from customer care.

Very disappointed!!