MISLED, DISGUSTED AND PATHETIC CUSTOMER SERVICE

A medium pastel flower bouquet was ordered and paid for. Firstly the wrong boquet was delivered which looked somewhat like a small boquet of a gerbera and rose boquet( which is what the agent confirmed when I called into the call centre the first time, even though my receipt stated the purchase of a pastel flower boquet!!!!)the second time I spoke to her she did confirm the same! UNFORTUNATELY I CANNOT PASTE PICTURES HERE TO SHOW THE MAJOR DIFFERENCES!!! what was received looked like a R99 boquet from a shabby downtown florist. these flowers were meant to be for a family who has just lost a loved one!!!! imagine the disgust and embarrassment on my side!!!I called in to the call centre at 12:15pm to have my problem resolved and dealt with a really rude and arrogant agent by the name of Phelo. The second agents name was Lindiwe, I called her at 1pm, still no response from either one of them. Trust was built on Netflorist that what was paid for would be delivered. I am extremely disgusted and disappointed!!! fortunately I was able to receive a picture of what was delivered, imagine the people who do not receive pictures. how many other people are getting ********** and fooled!!!!!