Misleading information

I bought a online voucher through my Standard Bank app, only to discover I cannot redeem online or at any florist as per Netflorist, when I phone the Netflorist call centre I never get a proper answer besides that any florist should redeem the voucher which is totally wrong and misinformation. Standard Bank cannot reverse the voucher, and apparently I have to do to the City Deep depot, which is a total inconvenience. Do not offer vouchers that are not redeemable online