Messed up service

Very disappointing service, I ordered a personalized morning gown on the 6th of October 2019 and on the order it said that it will be delivered on Tuesday the 08th October 2019.

The 8th comes and there is no communication as to whether it was delivered or not, I had to call them to find out. They told me no it was not delivered because the company that does the embroidery is outsourced and they haven't received the gown yet, it will only be delivered tomorrow. Which doesn't help me as this was a birthday gift. They sent me a compensation voucher to apologize. The next day still the gown wasn't delivered I again had to call them myself to find out what was happening. They gave me the same story about the outsourced services. They said it will be delivered on Friday now. They called to tell me that they don't have the color I ordered so I must choose a difference one. I chose a pink one with black embroidery. The gown was delivered on Friday as promised its pink but with white embroidery. Like how can they mess up one order so badly. I'm extremely disappointed now I must still use their comp voucher which doesn't buy me anything really because I must still pay delivery fees after the terrible service I received.