messed up and order once again

My husband ordered a gift for me,( ref number ********** 59) to be delivered on valentines day . The white flowers where dried out, brown in colour and wilting. The balloon was missing and so was the set of earrings. about an hour later the earrings where delivered, in a box wrapped with blue tape as if it fell of a ship rather then normal netflorist gift box. The earrings where lose in the box. My husband called to advise the disappointment in the products, as he uses netflorist on a regular basis and is aware of the standards of gifts we normally receive. He made 3 calls where he was put on hold and transferred to a number of agents with out assistance . finally managed to email the pictures of the flowers, only to be advised that there is nothing netflorist can do at this time to assist but will look into rectifying the issues next week, or we can accept a R100 voucher, rather then a refund or the same products delivered with the correct quality required. (I am currently sitting with 4 R100 vouchers that do not work ) once my husband advised this is not acceptable, netflorist advised they will call us to assist. no call has been made till now we are still waiting...

after many years of using the service and with only a few disappointments along the way.. this is by far the worst follow up service from netflorist.. I hope netflorist sorts out this issues and contacts us soon.