Mess up a daughter's delivery on her mother's 60th

I've gone from disappointed to exceptionally angry and seething to point of boiling... and all due to NetFlorist's bad attitude call centre agent and worst customer service!<br> <br> Let's start from beginning... I ordered a lovely bunch of flowers with turkish delights, bottle of wine, Lindt chocolates and a big happy birthday balloon. Quite a big order! During my order process on the website, I selected that all items go to same address etc. I then input special instructions to deliver on 6th as this was mom's birthday, as well as write a beautiful message for card. Stuff up #1: NetFlorist delivers flowers and turkish delights on 5th instead of 6th. No note or card to say who this was from. Where was rest of delivery? Stuff up #2: Delivers remainder of order on 6th, but NO balloon. <br> <br> I email NetFlorist to inform them of my 'disappointment', only to be called and a call centre agent arguing with me about my order. Don't call if you're only going to frustrate and anger the customer even more than already was. You were in the wrong. End of story. You've now lost a customer and I will make sure to tell everyone I know to never order through you again.