Melted and messy personalized chocolates

<p>I ordered personalized chocolates to be delivered to my mom for her birthday on 18/12. when it arrived they were metled beyond recognition and not one could be salvaged. i sent a picture to netflorist to complain as i also received these chocolates as gift in october for my birthday and they were disgusting to look at when they arrived and messed all over when i opened them up. i complained to netflorist over a week ago and no1 has responded since. i received an automated email saying that they will respond in 9hours but to date no response was received. this is the 3rd time this year that netflorist messed up my personalized order in one way or another and i use their services every month of the year for various occasions and this is the type of service i am receiving. Embarassing myself using them to get gifts to friends and colleagues.</p>