Make mistakes and expect you to pay for it - horrible experience

Netflorist will change your personalised text into whatever they please if they cannot print out certain characters

They accept special characters and numerics into their textbox, accept your personalised message, take your money, receive it for printing, do not call you to confirm that these characters cannot be printed then change it to whatever they please making the message non-sensical.

Netflorist refuses to admit that they were lacking in customer experience. they feel that they have the right to change your personalised text and do as they please and that it is your fault for entering in special characters and numbers, not theirs.

When you call the call center, they will say that there is nothing that they can do and that you need to accept it or they will return it but take a portion of your money away too. so you are actually paying for their lack of consideration toward pleasing the customer. I received a lot of entitlement and lack of care via the call center. You, the customer, are wrong and they are right as they are not liable to call you back so they may do as they please.

You will need to constantly call the call center because they do not make true to their promises to call you back and ensure that you are satisfied. They will literally say I will escalate the matter then never call you. back. Their famous line is that there is nothing they can do, they are not liable for this. I must pay for them to come take the product away.

I received a lack of care, consideration, and acknowledgment of my plight. They refuse to re-print the product and do the exchange at no cost to me. This was my fault and they stick to that.

When you call the call center, they do not log comments on the call. You have to everyday re-mention your plight.

When the product was delivered, the lady said that she will be there in 10 minutes but came an hour later keeping my gifter waiting and wasting time not checking off boxes on her to-do list.

Netflorist refused to acknowledge my plight on any of the above grievances saying that I am bringing up issues and want to get people fired when I never mentioned anything of this sort. it felt like they just couldn't handle the number of complaints and decided to make me the evil one in the picture. all I wanted was an exchange at no cost to me. that's it. The service of this specific agent can really be improved from my perspective.

I had a work colleague mention that she went through the same thing and now she no longer uses the company due to such ill-treatment. They have lost me and my friends and family too. Everyone is appalled by their lack of customer experience.

Really not impressed.