***** and unreliable deliveries

<p>Only part of my order for my wife was delivered. Upon querying, I was told that the seperate order will be done, definately before 2pm. At about 2:15, when the order was not delivered, I call again, and was told that the driver is 5 minutes away. My wife went down to wait at reception, and waited until 2:45. Eventually, i called again, and then the consultant couldnt get hold of the driver. At 3:25, the order was marked as delivered, and when we checked nothing was delivered...... I called in again this morning, and the lady confirmed that the order was delivered on Tuesday. After I insisted it wasnt, the lady checked again, and confirmed that it was not, but will be delivered in the morning...... I have made numerous calls.... Its sad that our dissappointments and frustrations are of no concern!</p>