LESS COSTS MORE??? NO SENSE TO YOUR PRICING SYSTEM.

Dear Harold at NetFlorist I didn’t think you were a ******* but now it appears that you might be. On 18 August 2020, I ordered Jameson’s whisky from you and not only received confirmation of my order but also confirmation of the specific date on which it would be delivered (27 August 2020). On the delivery date, I received a call informing me that the Jameson’s wasn’t available and that I would be sent a voucher in lieu of a refund. When the voucher arrived via E-mail, it even included a very courteous apology:-

Hi Bryan, We are sincerely sorry for the inconvenience we have caused you. Please accept a complimentary NetFlorist voucher.

That’s where courtesy stopped. On 18 September, I tried to redeem the voucher for the identical product as it was back in stock. I was informed that the voucher could not be redeemed against Jameson’s. (Strange, as it was issued against a Jameson’s order in the first place.) Some correspondence between myself and your team achieved nothing.

Yesterday, I tried again to order a 1 litre bottle of Jameson’s Irish and was told that I couldn’t redeem the voucher against the product. After a bit of polite back-and-forth with one of your team members, I was offered a 750ml bottle of Jameson’s Irish (same product that I “can’t redeem against the voucher” but a smaller bottle) plus one (1) slab of Lindt Salted Caramel Chocolate for R170.00 MORE than the price of the larger bottle.

I’m not sure how your pricing department works but R170.00 MORE for 250ml LESS seems something of a ******* to me.