Late, possibly no delivery and rude call centre staff

Do not place orders with Netflorist especially if it is supposed to be a surprise.

They do not deliver on time amd their staff is rude.

I placed an order this morning. My order was ready by 10.30am. From.10.30, Netflorist was waiting for a driver to collect the order from their warehouse. After calling numerous times with no answer, finally someone answered around 2.30. The order was then sent out. Called again at 15.56 only to be told the order will be delivered anytime before 8pm. I was informed their T&C says business first, residential second. Their terms and conditions say that they will first deliver to offices and further on says that if you order after 12pm for same day delivery then your order will only be delivered between 1 and 8pm. I placed my order in the morning. Their own T&Cs is contradictory. I asked for the delivery to be cancelled and my funds return. Their answer wad 'no', we're going to charge you.

When asked who can I speak to to lodge I complaint, I was told, send an email to the call center. The staff then disconnected the call.