Late / Non-delivery by this flowery bunch: AGAIN!!

For the second time in a month NetFlorist has not delivered to a business address during business hours which means that my delivery is received the day after it was meant to be or that it does not get delivered at all.<br> <br> I got an auto-generated email to notify me of the non-delivery at 9pm which alludes to a call attempt that never occurred to notify me of the non-delivery which was even more infuriating.<br> <br> When speaking to the call centre I was asked why I had changed the delivery of my Valentine's Gift to after Valentine's Day?!? The call centre agent I dealt with was very helpful and whilst doing her best to assist me, could not hear how upset I was because of the bad call centre line...<br> <br> This has been a terrible customer experience & being Valentine's Day weekend I am left unsure of whether I have to make another plan for something which I thought was taken care of by the NetFlorist Bunch. <br> <br> All they have given me is a bunch of disappointment & admin at a premium price. <br> <br> Hopefully there is another online supplier out there that can actually deliver on their value proposition & brand promise instead of just taking my money.<br> <br> You would be blooming mad to use this flowery bunch!?!