late, incomplete order, no refunds.

Ordered a gift for my moms birthday to be delivered 06/08/2017. this was done in advance and we were assured it would be delivered on that day as a surprise, at 17:05 I phoned to see when are they now going to deliver the presents and the lady said it was already delivered which obviously it never was, after trying to get hold of the driver with no success she said it will be delivered first thing in the morning which again it never was, after numerous calls trying to just get the presents delivered they eventually rock up after 3 pm by then even my mom is upset because she got messages from my siblings asking her about the presents just to find out she never got them, then the presents were incomplete, she only got the flowers and not the rest, so I phoned to try resolve this issue and after receiving a bad attitude and no positive outcome of the complaint I asked to speak to a manager and they refused, I then stated my frustration because we paid for those items and we never received them so I asked for a refund and the lady with such a terrible attitude said if we want a refund then they want their flowers back first. I cant even explain the shock and disgust about this whole ordeal and how poorly they handled this entire situation, how that company is even in business is beyond me. #netflorist, your client is your biggest asset, without them there is no business and looking at the 957 bad reviews just on google alone I can tell you that if something doesn't change fast in your business their won't be much of a business to go back to