Late Delivery, Wrong Product, Poor Call system

On Feb 2nd I placed an order for delivery for the 14th, I placed the order ahead of time knowing the busy time of Valentines Day. After sending my P.O.P straight away to ********** With no response back on my purchase. By the 12th things were busier at Netflorist, but after phoning and phoning and waiting 15-20 minutes for a call agent, I was assured my product would arrive on schedule, for the 14th.

I then received confirmation of this via email. However I noticed that the product code and name of what I had ordered was now different to the one in production. I ordered DON 21 but on my profile it states DON 42 is being delivered. I sent numerous emails and phone calls but to to no avail.

I have placed orders with you before with great success and I am aware this is a busy time for Netflorist. However I paid for a product I was assured would be sent on time and that it would be the right order.

If the product was changed I should have been notified. I phoned again on the 15th but with no help from the call officer. He told me if the Delivery was sent wrong, then the recipient has the responsiblity to send it back. What was meant to be a surprise Valentines Gift was now a complete flop.

This delivery has was not delivered on the 14th as promised. The delivery arrived on the 15th at 4pm, with the wrong product. Very dissapointed in Netflorist, you have lost a valued customer.