Late delivery/Out off stock and NO reply!

Will never in my life use Netflorist again. They have the worst service i ever came across in my life!!! I ordered a gift to be delivered on Friday. Friday Morning i tracked it and said on its way, then a bit later the status said still in process. I mailed them and asked what is going on, no reply. so i mailed again @ 4:12 pm. No reply. i phoned before 5:00 pm 3 times and no answer and was holding for 5 minutes each time although they say they are open until 5:30! On Saturday a guy phoned and said it will be delivered as soon as they have stock! Is out off stock my problem?? I received the below mail today:Thank you for the email sent.<br> There was no stock of the order, date has been changed for delivery today.<br> Apologies for the inconvinience caused.Regards,Ren?<br> It was delivered Today 7.12.2015 at 2:40 with 3 Lindt truffle chocolates? how ridicules and the Champagne bottle wrapped in bubble wrap! How unprofessional can a business be. They should be charged for false advertising because they are unprofessional as their advertising is!<br> Will also spread the word off my experience to all i know! This was a gift to be delivered on the wright day, now i look like the idiote but they are!!