Late delivery on an advanced order

I am highly disappointed of an order I made well over 1 month in advanced for my sick brother on his birthday to be notified on the day of delivery that the delivery would be late by a day. After a few days of no delivery and contacting netflorist, I was advised that delivery would only be minimum of 10 days later (I was not notified of this, I had to contact netflorist to be advised). This is not the first time a delivery has been late!!! Cross and disappointed