Late delivery of melted chocolates.

Always had good service from Netflorist, but this last time has been awful. I placed an order for a chocolate hamper to be delivered to my father for his 87th birthday on the 30th of January.<br> <br> The Hamper was not delivered on the 30th, but only on the 1st of February, after his birthday, when it arrived, it was one liquid mess. <br> <br> I have phoned 3 times, asking for an explanation, each time, I have been promised that someone will call me back, I am still waiting! I have also sent an e-mail, and will be sending another one this morning.<br> <br> The parcel was picked up yesterday, and replaced with a new one, but no explanation or apology for either the late delivery or the melted chocolate.<br> <br> I am so disappointed, I was a regular user of this service, but with no explanation over the poor experience I have had, not sure I will use them again.