Late delivery of a birthday gift from Netflorist

Good Day<br> It was my nieces birthday on the 1st Oct 2015 and her mum passed 27th Sept 2015. So it was a very devastating moment for the child whos 11. So I decided to go via Net florist in order to boost her spirits on this special day, since I live in Jhb & she's in Dbn by purchase something online to the value of R250. I click on the delivery to be done for today the 1st, however after making my final payment ,upon printing confirmation it showed delivery date the 2nd at 11:40. So I immediately called the *** number spoke to a agent who stated it's not a problem, it has been changed and delivery will take place the same day at 3pm. Nothing happen so I called 4 other times and was always kept on the line for more than 4mins, the 1 st person said no deliverly went out, the 2nd person said they trying to locate a driver to get it delivered, no drivers avail and the 3rd person said that the stuff was already despatched, it's with one of the drivers. Nobody could be honest about what was going on. Then at 5:30 in the evening I was promised by end of day it wil be done. This morning I received a mail frm netflorist for delivery just despatch 7:36. This is too late. Jenny