Late delivery, no notification sent

Booking was made a week before, delivery is mid week and mid month so there should have been absolutely no excuse for the late delivery. Birthday are a very specific date. Not only did Netflorist deliver the day after the requested date, but they also didn't even contact me to notify me of the expected delay. I received an email stating the parcel was out on delivery on the correct date only to find out that evening from a VERY livid wife, that she had not received anything from me on her special day.. This service is not acceptable.