Late delivery, no communication, lousy experience

I ordered flowers as a gift on Thursday, for delivery on Monday to a business address. The flowers were not delivered on Monday. When I called on Tuesday morning to enquire why, I was told the driver got there after 16h30 and the business was closed. I was also told that a new order was now in production with the florist and an attempt to deliver would be made before close of business. I tracked the delivery around 15h30 and it was still not delivered! Flowers were eventually delivered just before 4pm.

I am very disappointed in "Harold's" team for a number of reasons: 1. I placed an order in good time. It wasn't like I booked a same day delivery that could be problematic. 2. When you realized that the delivery could not be achieved on the chosen day, why was I not notified? 3. Furthermore, why was my delivery not prioritized for the next day? Why was it only delivered just before 4pm, the day after the chosen day? I don't think my expectation of getting an earlier delivery is unrealistic considering its already a day late!

Very disappointed by the service. Going to think twice before using Netflorist again. Had a much higher expectation, so this lousy experience has left a bad taste.