Late delivery & no communication

I placed an order for flowers on Wednesday for Sunday delivery.I received a text message on Saturday reminding to be home between 7 & 11,which meant us not going to Church.I called at 11:45 the agent apologised for delay & gave me a 45 minute estimate, which I didn't mind.I called aging at 12:30,was told to hold & check with a driver,she then asked to call me back which she did at 12:56,her report to me was disappointing, she said she could not give a time estimate, that's when I instructed her to cancel my order because we had a lunch reservation for 1.At 1:45 I received email letting me know of the wrong address,this to me just sounded like the only excuse they could come up with.I have lived at this house for 6 years & never have I ever be told my address is wrong nor could not be found on the maps,just on Friday, I received a delivery using the same so called wrong address. Netflorist dropped the and just need to own it and take responsibility.