Late delivery, no apology, no commincation

<p>Good day</p> <p> </p> <p>I am writing this review in the light of how I was treated and still being treated by Netflorist.</p> <p>I purchased an item for delivery on the 14th (Birthday gift). On the day that delivery should have taken place I contacted them numerously during the day and they assured me that delivery will be on the 14th.</p> <p>After wasting much of my airtime in trying to contact them all I could hear was "Please note we are experiencing long call delays and may not be able to take your call" I stopped trying at 5pm.</p> <p>No phone call or sms was received to apologize for the inconvenience caused.</p> <p>I called the next day to enquire what went wrong I spoke to a lady by the surname of Modise, who assured me on the call and on email that the full amount of (R269.90) will be paid back on 25/02/2017. Till today I have not received any payment.</p> <p>After calling in again last week, Miss Modise denied that payment was going to be made to compensate for the inconvenience caused. They do not respond to calls or emails which is viewed as ***********.</p> <p>This has been a very bad experienced and I have already alerted family fiends and collegues to stop using Netflorist. I feel embarrased (with the gift not delivered on my girlfriend's birhtday) and then the humilitation of being **** to after I was promised a refund.</p> <p> </p> <p> </p>