Late delivery, Bad service, Rude personal!

I ordered flowers for a birthday delivery on Fri 2015-03-27 08:47 AM for same day delivery. At Fri 2015-03-27 01:56 PM I received an email to say that the delivery was on its way. The recipient never received the flowers until Sat 2015-03-28 04:53 PM. I called the call centre early on Saturday morning to follow up, only to be given incorrect information, then put on hold for 10mins and then told that it was not the order departments problem but the delivery departments error. When I explained to the consultant that it was Netflorists problem and I was not interested in which department, she put the phone down in my ear, I called back and spoke to Thato Lentsoe who was very apologetic and promised to have the supervisor Palesa Moreke listen to the call and phone me on Monday the 30th. Furthermore promised to email me a R100 voucher for the bad service. I am still waiting for the email and the phone call. Absolutely unacceptable to pay for such bad service and to take the joy away from someone receiving flowers a day later than the actual occasion! Flowers turned out to be more full of fillers than roses as the picture indicated. What an absolute waste of time and effort!