Late delivery and delayed response to query

I ordered a personalized item off the Christmas catalog to be delivered to a friend for her birthday. The order was placed on 01/12/2015 and was to be delivered on 08/12/2015. <br> Come December 8th, no delivery was received by my friend and her birthday was missed.On the morning of the 10th of December I sent my first email query. After waiting the 9 business hours for a response which I did not get, I attempted to call the call center. After spending much of the afternoon repeatedly calling the call center, my call was never answered. On the 11th of December, I sent another email and spent another afternoon on the phone to the call center, still no response. <br> Finally, on the 14th of December I received an email stating that Netflorist was having a problem with production and would deliver the order on the 14th. The order only arrived at my friends door on the 15th, a week after the intended date of delivery. <br> Throughout the process, Netflorist had not once tried to contact me to advise that the delivery would be delayed. The amount of time it took to get any sort of response from Netflorist was unacceptable. Shocking service.