Late deliveries, Lack of proper notifications of exceptions, bad service on live chat

I am so dissapointed and upset. We ordered 3 gifts for our company's director's birthday (which to us is a big deal). Netflorist asked if they are all going to the same address. We said yes - assuming this is one package, and thus only adding one card...Then the first delivery arrives at 10:00 in the morning, the 2nd with no card at 14:00 and the third only 19:00 at night. Very dissappointed in the tone the help agent took with me on the website and the fact they don't alert you that it is 3 different deliveries and deliver so late. Then we ordered a very special gift for a colleague's birthday. She lives in Bethlehem. They never tell us that Bethlehem is only serviced on a Tuesday and Thursday (her birthday was yesterday, which was a Wednesday). So only when we enquire why the gift has not been delivered, do you get notified that Bethlehem is only serviced on certain days. If we had known they could not deliver on her birthday we would not have ordered from them. The gift has still not been delivered, and she is leaving on a weekend away soon if she has not already. Such a let down for all of us. If I can help it, I will never use Netflorist again.