Late and wrong delivery

<p>I’m very disappointed in Netflorist service, not only did my husband received his gift a day late, he got the wrong gift. When I phoned this morning the person I spoke didn’t even apologize for the gift that came late nor for the fact that the wrong gift was delivered. All that he have ask is if I want a refund or redelivered. He said I will receive an email telling me it will be delivered and that it will be delivered before 12:00, my husband didn’t receive his gift as yet. I phoned them again around 14:00 and they told me the person who had taken my call in the morning didn't processed the order correct and they can't help me the guy I spoke to will need to speak to me and explain to me what is going on. The guy did not phoned and I had to phone them for the 3rd time to get somebody to assist me with my query.</p> <p> </p> <p>This is unacceptable, a person pays a lot of money for service and this is how they deliver service!</p>