Late and then dishonest

<p>To whom it may concern</p> <p> </p> <p>I have been a fairly loyal supporter of the delivery system until they proved themselves as dishonest and lazy.</p> <p> </p> <p>I ordered some flowers, chocolates and a teddy for Valentines day as any normal person would do. Due to the fact i know it is a busy time of year and specifically a busy day for companies like these i planned ahaead and made my order with full payment 5 days prior to the requested delivery date.</p> <p> </p> <p>On the 14th at 10:02am I received my email confirming that the package had left the premises and was on route to being deliver as requested and paid for. By 16H00 there had been no delivery as yet and I logged into the system where I found a message of Delivery Incompete. I sent an email requesting the situation to be explained but I only received an automated response promising somebody would contact me. The following day, still not having heard anything fro them I sent a second email as the phonelines were all busy. Only at 3pm on the 15th did I receive a phone call from Netflorist.</p> <p> </p> <p>The lady o the line continued to tell me that due to there being nobody home the package could not be delivered........I don't know what they are smoking in those offices but I put a business adress on the delivery. She read the adress back to me perfectly and I informed her 3 times that it was a business adress and not a home adress, and therefore the delivery should have been made due to the fact that during the week this business was open from 7am until 5pm. This clueless individual DOES NOT understand when you try and explain the driver's report is a lie, he did not deliver anything and clearly did not do anything in the time allocated. She further instructed me that due to it being after 3pm in the afternoon it was my fault for them not being able to deliver on the 15th either so I should expect my delivery on the 16th.</p> <p> </p> <p>I then phoned the company and eventually after waiting on the line for 22mins spoke to a gentleman that at least tried to help, the delivery was "prioritised". He then said the driver accidentally delivered the wrong parcel......the name on the card, the name on the delivery note clearly not playing a role........to the wrong people and when he realised his mistake the people had already opened the parcel thus he will have to get a new parcel to deliver.</p> <p> </p> <p>Today I have requested my money be refunded and the delivery cancelled as it is already in the afternoon and still not a single email nor a phone call has made it's way towards me.</p> <p> </p> <p>This is all utter and complete nonsense, I will not make use of the services of Netflorist again.</p>