Lack of Transparency and urgency to refund

I made a purchase on black Friday the 24th of November. I was later advised that proof of payment needed to be sent through which I could not send through in time for the delivery. I than requested a refund on the 30th of November and received no response. I than called in and was advised to send through proof pf payment which I did on the 1st of December. To date I am yet to receive my refund due to people not doing there job at NetFlorist. The service and lack of transparency is pathetic. I will never recommend or use them again.