Lack of service

As per my comments regarding Netflorist on Friday,I still have not had my issue resolved.I contacted them on Saturday,Monday & again on Tuesday.I was advised by Thato they would be sending a bouquet of pink roses with greenery in cellophane,which would be delivered today.To my utter disgust they sent the same arrangement of flowers as delivered on Friday.When I phoned this afternoon & queried what was going on,Thato advised me that the bouquet of roses had been delivered.Sending flowers to someone u care about is alway special but this has caused me embarrasment & I feel like a utter [URL Removed] please be the better indivdual & contact me to resolve.I have been a loyal customer for years......now I question myself do I deserve this disgusting service