Lack of service

<p>Good Day,</p> <p> </p> <p>I placed an order quite some time ago and was advised my same day delivery would be delivered as requested. I followed up on the order and was advised it would be delivered between one and five pm. Unfortunately no one bothered to let me know my same day item would only arrive at the hub and be despatched the following day , falsely advertising an item that is flagged for same day delivery. I followed up on the order a second time and was told my order was not delivered but Netflorist it seems has no communication in place to advise a customer when it falls short on a service request. I requested a refund because needless to say the lack of communication left a lot to be desired. My refund had no formal communication once requested until much later when it was processed and despite being told it would be in my account 10 working days following request my emails , 10 days later and my mails have been ignored...big surprise no service on refunds either.</p>