Lack of ownership

I am the twin sister of the lady who ordered our birthday cake from Net Florist and whose complaint email was never responded to....way over 78 hours after *****ing up our order. I don't know who she dealt with.<br> My sister normally does not like chocolate cake, it was only because I insisted on a chocolate birthday cake once I saw the picture of your Rich Chocolate Cake with Chocolate Icing, that she orders that one. So trust me, the instruction was pretty clear, but you managed to ***** it for us by delivering the wrong order/cake and then not even bother to respond to the complaint about it and apologize. But why would you....you've already taken our money so whatever, right? WRONG! <br> Is this why you ask your customers to pay first before delivery and not on delivery? So you can get away with *****ing up orders and not caring to own it and apologize as long as you've already been paid for it? Is that how Net florist operates? This is certainly what it looks like to me! <br> To say we will never use Netflorist again is putting it mildly. And we will definitely be sharing our experience cos no consumer deserves to be treated like this.