Lack of knowledge and assistance by online chat agents

I tried to purchase flowers for a colleague. Each item I selected was met with a response to say that the product was not available in the area of choice.

Call number one. Agent tells me to select "nationwide" and not Jhb. This does not have any effect of my choice

Their online chat agents refuse to call me despite asking me on more than two occassions if I need help because they can see that I've been browsing for some time. I specifically asked to be called twice but no one called me. I had to call in

The agents on the chat gave me conflicting info to the agent I spoke to when I eventually called in. The agents on the chat would also take more than 5 minutes to respond and then would close the chat due to "no response". They did this on more than one occasion

If I had another option to have delivered those flowers, I definitely would not have used your terrible company. I wasted a few hours on something that should have taken me 15 minutes from beginning to end

Train your employees to provide better service and teach them about the products you sell and the differences in areas you service!!!There is a Thokozo in Jhb AND a Thokozo in KZN. They aren't the same place and Netflorist DOES deliver to the Jhb one.

Wondering if this is a company issue or a staff issue butnit definitely needs to be addressed