Lack of communication and accountability

Never, ever in my life have I experienced such bad and *********** service like I received from Netflorist. Last week Thursday 20/03/2025 I placed an order to be delivered on Monday 24/03/2025 for my friend's birthday. Netflorist was quick to deduct my money after I paid for the order and to accept my order. I received electronic tracking throughout the weekend, however - Monday when delivery was supposed to take place, I received a call ON the day of delivery that they only service this area on a Wednesday and a Friday, after I already committed to my friend that she will receive these flowers on her birthday. I agreed for delivery Wednesday 26/03/2025 and now I just received a call from a VERY uninterested and unprofessional agent - informing me that my order will have to be cancelled, because there isn't enough deliveries in that area to take place. Upon asking this inadequate agent why, she chose to put all the blame on the third party that Netflorist is using. This is totally unacceptable and embarrassing, as I now need to make another plan for a gift. Why didn't your website specify all these terms and excuses prior to placing the order? Why aren't you taking any responsibility Netflorist???? I requested a refund and now I am being told it's going to take 3 days to refund me?? I would like sufficient feedback from upper management with regards to this bad treatment, because this is totally unacceptable. Do better Netflorist, take some responsibility!