Jewelry delivered incomplete

I ordered jewelry from Netflorist. They could not deliver on the day I requested (6 November 2015) and I agreed to delivery on the next week. On the 10th the recipient received a pendant without a string/thong and without the harmony bell (I paid for a package deal). I spoke with an agent by the name of Heather and the item was collected from the recipient last week. Today, 23 November 2015 Netflorist delivered the item anew. Only this time they sent the incorrect size harmony bell which is too small for the cage/pendant, something I cautioned them about. I am deeply disappointed and wouldn't recommend Netflorist for your gifting needs.