Item not delivered. Thanks for ruining my valentines

So here goes my story, I ordered flowers for my girlfriend on the 10/02/2018 and they were scheduled to be delivered at her workplace on the 13/02/2018. I then make payments and everything is sorted. Now comes the 13th of February and I call into netflorist to confirm if the delivery will still take place and I speak to a consultant who promises that the surprise gift will be delivered at 9.30am. I then wait the entire day for netflorist to notify me when the delivery has been done but nothing comes through. I then call netflorist using my cellphone and I hold for 30min and eventually a lady picks up the phone and says that she is calling the delivery guy to find out where he is but that does not happen, infact she transfers me somewhere and the call gets cut. I then receive an email from netflorist at 17:36 saying that the item has been delivered when in actual fact it has not been delivered. I then call in this morning 14/02/2018 and speak to Princess to enquire about this order and I am advised that the driver was late yesterday and the order had been returned back to netflorist and that they will refund me but the refund will take 14 days. So now whats the use of getting a refund in 14days when the gift was actually for valentines and valentines is today? I demand to speak to a manager and they say the manager ( Tyrone) is in a meeting and theres nothing that he can also do about it. So Netflorist I demand a refund and I demand that it is done today as I now have no gift for my girlfriend because of your inconvenience. People please think twice about dealing with such companies as you might end up out of a relationship because of them!!!!!!! I demand to be contacted by this company immediately to resolve this now!!!!!