Item Deleivered before Time/No Response to emails

Kindly advise why *** was delivered 01.02.2016 & not on 02.02.2016?<br> <br> Further when i called your call centre, there was silence from Craig! Ram Couriers blamed.<br> <br> Very disappointed as the intention for the delivery was ruined!<br> <br> Well done netflorist, thank you for ruining a perfect surprise!