It doesn't pay to be loyal

<p>I have been a loyal cutomer of Netflorist for at least the last 3 years as well as a proud recipient of many beautiful deliveries from my family and friends. Although on the pricey-side, deliveries had always been on time and always arrived in a superb condition... that was all until my birthday last week (31 May). A friend of mine sent me a pot of beautiful orchids - however the presentation was terribly substandard - leaves dried at the end, one leaf broken and cellophane paper full of watermarks. The driver could not be bothered and told me to just EMail "them". So ********** (which I got from the wesbite). The mail bounced twice and so I called in and spoke to Sherlan Morgan who sounded very sweet and helpful and asked me to forward the mail to her direct mail address, which I did immediately. My Email contained pictures of the plant and the defects that I stated above. <br /><br />Since my birthday, I have followed up twice and have not received any feedback. Looks like you have to take a gamble with them and its unfortunate that my friend (who obviously paid alot) and I got so unlucky this time around. I have decided to start using Woolworths' delivery service for my future deliveries. At least I know that they hold both quality and efficiency in high-esteem, unlike Netflorist.</p>