Is NetFlorist International, Or Not?

Item: NetFlorist
Rating: 1
Author: Dave S

On 8th Feb I spent close to R1,500 for flowers to a close relative in Florida USA who is undergoing treatment for cancer. Delivery was supposed to be on 12th (to avoid valentine's day rush, which is well published ito NetFlorist failures). Although their system says they were delivered on 12th, they were not. The corny responses on their website were eventually supplemented by a Warren telling me what was already on their website! I have asked twice to get the Florida USA contact details, in order to follow up myself, but nothing from either Warren or anybody at NetFlorist. I don't get that they seem to be the market leaders in this!

Really shoddy service and particularly when the essence of the product is "people centric"!

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Dave S's updateReviewer Update

17 Mar 2019, 18:04

Just an update on the shocking customer service at NetFlorist. After some ineffective emails and zero proof of delivery in USA for my R1,500, there has been no response for a month. I assume they do this to everybody and just regard the money as their own income. Frankly, morally reprehensible.

Dave S's update17 Mar 2019, 18:04

Reviewer Update