Inspiring email feedback then the disappearing act..

<p>Dear Netflorist</p> <p> </p> <p>It has been 5 working days since I have received feedback regarding the watch you collected. I will not name and shame individuals... The short of the long is:Present was received,present was scratched,photos and feedback was sent via email. Pleasant and kind words where exchanged... Customer service after the emails,non existant . I was told a week ago the watch was at the City deep depot and will be sent to Sandton last week friday. When I phoned today after not receiving feedback via email yesterday the exact same was said... Either get this sorted or I want my money back. Netflorist you have until friday to either have the gift exchanged and back to its present owner or you will be dealing with a very unhappy customer!</p>