Inferior service - Netflorist

I wrote to Netflorist and complained about the stale nuts they sent as part of a gift from my colleagues. They requested an order no and the only reference I had was the courier codes on the box which I sent to them. They rep**** that they could not use the numbers I sent and therefore could not assist me. I did not feel comfortable to contact my colleagues to ask for a order no as they would feel bad about the inferior quality of the gift. I rep**** to Netflorist and advised them of this as well as queried why they could not contact the courier for the order no - this was 2 week’s ago, I have not heard from them since. Absolutely shocking service!