Incorrectly engraved product fixed with a smile

You know they always say you can tell good customer service when things go bad. Well I had a bad experience where an engraved bottle of whisky was, well, engraved incorrectly. I requested this be changed and Netflorist sent a new engraving the very next day. It was still incorrect, so they sent a third one, this time with two engravings just to be safe, and they gave me a free coupon code for delivery next order.<br> <br> Im just gonna say it. WELL ****** DONE. From been sad, to worried, to absolutely happy :)