Incorrect personalisation on gift - Netflorist is not worried about it.

Im shocked, to say the least - I ordered an item, personliased the item as a gift - And once the gift was delivered and the receiver opened the gift - To my surprise, the personal message was not on the item - It was a generic message.

I reached out to Netflorist on the 2/12/2022 sent all my information through, and showed them on my receipt my personalised message and they claim that I could not personlise my message on the items I chose. I could not add my Item to the cart without personalising my item. Till today I'm still waiting for someone in management to give me a call on a way forward - I don't order from them often - But the way this issue has been handled - It will be my last order.