Incorrect Orders, Customer humiliating, False advertising, Uninformed employee etc etc etc Company

They’re a gifting company, right? So they should get their orders 100% correct if the parcel is going to someone as a gift, and if they get it wrong they should fix it - without humiliating the gift giver and the receiver by telling them to “tell the person who got the gift we’ll exchange it for free or we’ll give you a voucher”. That person won’t do it because it comes over as ungrateful and the giver won’t do it because that’s humiliating. Netflorist should fix it no matter the cost. And it’s not just a once off thing - out of all the orders I’ve places they only gotten 1 right, each time something was either missing or the delivery was waaaay late. If they wanna advertise themselves as such a good gift giving, no hassles for the client company - then they should actually try make it up to their clients when they get it wrong. Not offer a small voucher as opposed to the big amount actually being spent (whether once off or in the long run)...they’re saying “here, here’s a voucher - spend more money with us” why the heck would anyone spend more money with a company that ALWAYS disappoints.