Incorrect Order

I placed an order on Netflorist for cupcakes for a relative in another province for a party. On the last page after entering my credit card details the order failed and the page declared it was unsuccessful. I tried again with the same outcome. I mailed netflorist informing them of this. Later in the evening I tried again. The order went through and I received a confirmation email. The next morning netflorist sent me a mail saying the order was successful. I then discovered that I was charged three times and upon enquiry found out that 3 orders of the cupcakes were sent. I didn't know this and the cupcakes were already consumed at the party. Even though the two orders were declared unsuccessful, I mailed netflorist about the unsuccessful attempts and only received ONE confirmation mail for ONE order, netflorist responded that they cannot t refund unless they pick up the remaining cupcakes (which is impossible as the party is over and the recipient of the cupcakes didn't know I only ordered one batch ). After mailing them and explaining I didn't order three and only got one confirmation mail they have not responded and have not issued a refund for their error.