Incorrect items received

Dear Netflorist, I am writing to express my dissatisfaction with the service I received from your company regarding my recent order. On 23 March, I ordered a Personalised Anniversary Survival Tin for my husband (our 10-year anniversary), which was specified to include a small red label whisky and fluffy handcuffs. I paid for next day delivery, and the delivery date was specified as 24 March. Unfortunately, my husband did not receive the item until Monday 27 March, four days after the delivery date. This delay was unacceptable, particularly given that I had paid for next day delivery. In addition to this, the item that my husband received was not what I had ordered. Instead of the Personalised Anniversary Survival Tin containing Whisky and cuffs, he received a small little red wine and chocolate, which he cannot even enjoy as he does not drink wine. This is a clear breach of trust and a failure to meet my expectations. This is not the first time that I have had issues with Netflorist's delivery and fulfilment processes. It seems as though your company is becoming complacent and does not care whether customers are satisfied with your service. I am deeply disappointed with the quality of service I have received from Netflorist, and I doubt that I will use your company again in the future. Moreover, I will not recommend your company to family and friends. I urge you to take immediate action to rectify this situation and restore the Netflorist name for the better. I expect a refund for my order and an explanation for the delay and incorrect item that was delivered. I hope that you take this complaint seriously and take steps to improve your service for future customers.