Incorrect gift delivery

<p>This is a formal complaint directed at Netflorist Cape Town. I placed an order on 26th of April 2017 for gift delivery on the 28th of April 2017. I received an order number of ********** 99 together with proof of payment of a total of R1769.60.</p> <p> </p> <p>On the 28th my recipient received the wrong gift. This gross error has yet to be corrected, and despite numerous urgent email requests I have not received any emails advising on plan forward.</p> <p> </p> <p>I request a formal apology from Netflorist and demand that the correct gift be delivered with immediate effect, and that I be compensated for this gross error and suboptimal service.</p>