Incorrect Delivery by Netflorist

I have been a regular customer of Netflorist, however only one occasion can I say I was totally happy. initially I had ordered an anniversary gift with a balloon, which I paid for, only for the flowers to be delivered with no balloon! when I complained, they just advised that the balloon will be delivered the day after. this was then only delivered 2 days after. today I had a get well soon hamper delivered, only to find out that the box read \Happy Birthday"";NULL;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910990;749012;34;5;0;0;0;0;5;NULL;NULL;NULL;15/10/26 8:48;15/10/28 8:51;proffessional, understanding and willing services;peter;customer services;***;i am a member with Astral group, i have taken products with them and every time i call through to inquire about my products i always get good customer satisfaction, <br> <br> well done and keep up with the good service Astral group, i will recommend people to your company;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;883849;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/28 10:01;15/10/28 8:52;Lack of communication;***;;***;I app**** for a mobile phone online for convenience, of which about 2 to 3 weeks later I hadn't gotten any response which was supposedly within 48 hours.<br> <br> I resorted to going to a nearby branch (Eastgate) to make an application manually. They told me stock wasn't available, which I understood. Apparently I would be called and sent an SMS once the device has arrived. <br> <br> Two weeks passed without any response, when I call the office no one answers. Whenever I decide to drive there, a different story would be given to me (\stock not here yet\"""