Incorrect delivery and disgusting service

Looks like all these bad reviews go unnoticed. Just another one to add to the list...Hi! What product can we help you decide on?11:27 AM kindly advise when my refund for order *** will be done11:27 AM Hi Ridaa , My name is Warren how can i assist11:27 AM kindly advise when my refund for order *** will be done11:27 AM one moment while i check11:27 AMthere are no updated notes on the order , i will send an email requesting for a Proof of refund from the department and will mail it to you once it has been received11:29 AM please speak to the person who did my second order as he executed the refund and confimred it.11:31 AM I do see that and will confirm with the consultant11:31 AM i have had the worst experience with netflorist. your competitors may not have so many options but they are cheaper and deliver superb service11:33 AM I Do apologize for the service rendered to you and will revert back as soon as w have feedback Ridaa11:34 AM so why dont you allow me to revert back when i will pay for a product.11:43 AM you more then welcome to send your complaint to *** to express your experience and a Superior will contact you.11:44 AM why dont you send my complaint to your superior and get my refund done today11:45 AM The email provided are for escalations , this platform is only for feedback on orders and to provide information on products Ridaa11:46 AM what is your superiors name?11:47 AM Wendall or Linden can assist11:49 AM im sure that your company wont mind another bad review on hello peter seen that you have 1 good review out of 11 reviews. be sure that there will be another bad review if my refund is not resolved today.11:53 AM